Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at fabgirlwear@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at fabgirlwear@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fabgirlwear@gmail.com.

At Fabgirlwear, we are committed to ensuring your satisfaction with every purchase. If you encounter any issues with your order, please review our return and refund policy below to understand our processes and conditions.

We offer a 5-day return period from the date you receive your order. If within this time
frame you find that the product has any defects, we are here to assist you.only defective can exchange with same Product. For defective Product we will provide free reverse pickup and delivery .base on likes dislikes no return policy .whatsapp team will guide you .For Size Exchange Customer needs to pay AMOUNT for reverse pickup and redelivery.cz we need to pay this CHARGES to courier company.

Exchange Policy

  • Eligibility for Exchange: We offer a 5-day exchange policy for size misfits. Exchanges are also applicable for damaged, defective, or wrong products.
  • Unboxing Video Requirement: To be eligible for an exchange, an unboxing video is mandatory. This helps us verify the condition of the product when received.
  • Exchange Window: All exchange requests must be initiated within 5 days of receiving your order.

Return Policy

  • Eligibility for Return: Returns are only approved for products that are damaged, defective, or incorrectly shipped.
  • Unboxing Video Requirement: An unboxing video is required to process returns for damaged, defective, or wrong products. This video helps us confirm the issue.
  • Return Window: Return requests must be submitted within 5 days of receiving your order.
  • Non-Returnable Items: Products that are used, altered, or without the original packaging are not eligible for return.

How to Initiate an Exchange or Return

  1. Contact Us: Email us at fabgirlwear2@gmail.com with your order number, the reason for the exchange or return, and attach the unboxing video.
  2. Approval: Our customer support team will review your request and the unboxing video. Upon approval, you will receive instructions on how to proceed.
  3. Shipping: For approved exchanges or returns, we will arrange for the product to be shipped back to us. Please ensure the product is securely packed.

Refund Process

  • Refund Eligibility: Refunds are issued for returned products that are damaged, defective, or incorrect.
  • Refund Method: Refunds will be processed through the original method of payment within 7-10 business days after receiving and inspecting the returned product.
  • Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Important Notes

  • Order Verification: For Cash on Delivery (COD) orders, a 1-day verification period over call or message is required before dispatch. This verification ensures the authenticity of the order, resulting in longer delivery times compared to prepaid orders.
  • Final Sale Items: Some items may be marked as final sale and are not eligible for return or exchange.

We appreciate your understanding and cooperation. Our goal is to ensure a seamless shopping experience and to address any issues promptly and fairly.

Contact Us

For any questions or concerns regarding our return and refund policy, please contact us at fabgirlwear@gmail.com